Terms and Conditions - Trellis Arc

These Terms and Conditions constitute a legally binding agreement between you and Trellis Arc. By accessing our website or engaging with our services, you accept and agree to be bound by these terms. Please read this document carefully to understand your rights and obligations.

Last updated: November 25, 2025

Agreement to Terms

By accessing or using the Trellis Arc website and services, you confirm that:

You have read and understood these Terms and Conditions in full
You agree to comply with all terms outlined in this document
You are legally capable of entering into binding contracts
You are at least 18 years of age

If you do not agree with any part of these terms, you must discontinue use of our website and services immediately.

User Obligations and Conduct

1. Lawful Use

You agree to use our website and services only for lawful purposes and in accordance with these Terms and Conditions. You must not:

• Use our services in any way that violates applicable federal, state, local, or international law or regulation
• Engage in conduct that restricts or inhibits anyone's use or enjoyment of our services
• Use our services for fraudulent, deceptive, or misleading purposes
• Transmit or procure the sending of any advertising or promotional material without our consent

2. Prohibited Behaviors

The following behaviors are strictly prohibited when using our services:

• Attempting to gain unauthorized access to our systems, networks, or data
• Interfering with or disrupting our services or servers
• Using automated systems to access our website without permission
• Copying, reproducing, or distributing our content without authorization
• Engaging in harassment, abusive behavior, or discriminatory conduct
• Impersonating Trellis Arc staff or other users

3. Content Restrictions

You must not submit, upload, or transmit through our services any content that:

• Is illegal, harmful, threatening, abusive, or otherwise objectionable
• Infringes on intellectual property rights or proprietary information of others
• Contains viruses, malware, or other harmful computer code
• Violates the privacy or publicity rights of any third party

4. Compliance Responsibilities

You are responsible for ensuring that your use of our services complies with all applicable laws, regulations, and industry standards in your jurisdiction. This includes but is not limited to advertising regulations, data protection laws, and consumer protection statutes. You must obtain all necessary permissions and licenses for your use of our services.

Indemnification

You agree to indemnify, defend, and hold harmless Trellis Arc, its officers, directors, employees, contractors, agents, licensors, and suppliers from and against any and all claims, actions, demands, damages, losses, costs, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

1. Your use or misuse of our website and services
2. Your violation of these Terms and Conditions
3. Your violation of any applicable laws or regulations
4. Your infringement of any rights of another party
5. Any content you submit, post, or transmit through our services

This indemnification obligation survives the termination of your use of our services.

Disclaimers and Warranties

No Warranties

Our services and website are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, Trellis Arc disclaims all warranties, including but not limited to:

• Implied warranties of merchantability and fitness for a particular purpose
• Warranties of non-infringement or title
• Warranties that our services will be uninterrupted, error-free, or secure
• Warranties regarding the accuracy, reliability, or completeness of content

No Guarantees of Results

While we strive to provide high-quality marketing services and strategic guidance, we make no guarantees or warranties regarding specific business outcomes, revenue increases, market performance, or other results. Success in marketing depends on numerous factors beyond our control, including market conditions, competitive landscape, product quality, organizational execution, and other variables. Any case studies, examples, or testimonials presented do not guarantee similar results for your organization.

Third-Party Content

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Trellis Arc. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not endorse or make any representations about third-party websites or services.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Trellis Arc, its officers, directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption or loss of use
• Costs of substitute goods or services
• Personal injury or property damage

Whether based on warranty, contract, tort (including negligence), product liability, or any other legal theory, and whether or not we have been informed of the possibility of such damage.

Our aggregate liability to you for all claims arising out of or relating to the use of or inability to use our services shall not exceed the greater of the amount you have paid us in the twelve months preceding the claim or €500.

Force Majeure

Trellis Arc shall not be liable for any failure or delay in performance of our obligations under these Terms and Conditions due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

Legal Information and Dispute Resolution

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Spain, without giving effect to any principles of conflicts of law. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Jurisdiction

Any legal action or proceeding arising out of or related to these Terms and Conditions or your use of our services shall be instituted exclusively in the courts of Madrid, Spain. You consent to the exclusive jurisdiction of such courts and waive any objection to venue in such courts.

Dispute Resolution

Before initiating any formal legal proceedings, we encourage parties to attempt to resolve disputes through good-faith negotiation. If a dispute cannot be resolved through negotiation within 30 days, either party may pursue available legal remedies. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

Severability and Waiver

Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable. If such modification is not possible, the provision shall be severed from these terms, and the remaining provisions shall continue in full force and effect.

No Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by an authorized representative of Trellis Arc.

Assignment

You may not assign, transfer, or delegate these Terms and Conditions or your rights and obligations hereunder without our prior written consent. We may assign these terms without restriction. Any attempted assignment in violation of this section shall be null and void.

Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and Trellis Arc concerning your use of our website and services. These terms supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and us.

Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time at our sole discretion. When we make changes, we will update the date at the top of this page. Material changes will be communicated through prominent notice on our website or via email. Your continued use of our services following the posting of revised terms constitutes your acceptance of such changes.

Questions or Concerns?

If you have any questions about these Terms and Conditions or need clarification on any points, please contact us. We're here to help address your concerns.

Email: [email protected]

Phone: +34 91 528 4173

Address: Calle de Alcalá 75, 28009 Madrid, Spain