Terms of Service - Trellis Arc

These Terms of Service govern your use of the Trellis Arc website and services. By accessing or using our website, you agree to be bound by these terms. Please read them carefully before using our services.

Last updated: November 26, 2025

Acceptance of Terms

By accessing or using the Trellis Arc website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you should not use our website or services.

These terms apply to all visitors, users, and others who access or use our services.

Description of Services

Trellis Arc provides marketing strategy and consulting services focused on sustainable branding, cause marketing, and stakeholder communication for purpose-driven organizations. Our services include:

Marketing consultation and strategic planning
Brand development and positioning
Campaign development and execution support
Stakeholder communication planning

The specific scope of services will be outlined in individual service agreements with clients.

Service Usage Terms

1. Permitted Use

You may use our website and services for lawful purposes only. You agree to use our services in a manner consistent with:

• All applicable local, national, and international laws and regulations
• Professional business conduct and ethical standards
• Respect for intellectual property rights and privacy

2. Prohibited Activities

When using our website and services, you agree not to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights or proprietary information
• Transmit harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems or networks
• Engage in data scraping, harvesting, or automated data collection
• Impersonate any person or entity or misrepresent your affiliation
• Use our services for spam, harassment, or abusive behavior

3. Age Requirements

Our services are intended for use by businesses and individuals who are at least 18 years of age. By using our services, you represent that you are of legal age to form a binding contract.

User Accounts and Access

Account Information

If you create an account or register with us, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to provide accurate, current, and complete information.

Account Security

You are responsible for safeguarding your account credentials and must notify us immediately of any unauthorized use or security breach. We are not liable for any loss or damage arising from your failure to protect your account information.

Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms of Service or for any other reason at our discretion. You may terminate your account at any time by contacting us.

Service Availability and Modifications

Service Uptime

We strive to maintain consistent service availability, but we do not guarantee uninterrupted access to our website or services. We may experience downtime for maintenance, updates, or unforeseen technical issues. We are not liable for any temporary unavailability of our services.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. We may add, change, or remove features or functionalities as we deem necessary. We are not liable for any modifications or discontinuation of services.

Updates and Changes

Our website content, service offerings, and pricing may be updated periodically. While we strive to maintain accuracy, we do not guarantee that all information is current or error-free. It is your responsibility to review our website regularly for updates.

Intellectual Property Rights

Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of Trellis Arc or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our website for your personal or business purposes in accordance with these Terms of Service. This license does not include any right to resell, commercial use, or modification of our content.

User Content

If you submit content to us through contact forms or other means, you grant us a non-exclusive license to use, reproduce, and display that content for the purpose of providing our services. You retain ownership of any content you submit.

Trademarks

Trellis Arc and our logo are trademarks of our company. You may not use our trademarks without prior written consent. All other trademarks mentioned on our website are the property of their respective owners.

Pricing and Payment

Service pricing is outlined on our website and in individual service agreements. All prices are in Euros unless otherwise stated. Payment terms, including deposits, milestones, and final payments, will be specified in your service agreement.

We reserve the right to modify our pricing at any time. Price changes will not affect services already under contract unless mutually agreed upon in writing.

Refund policies and cancellation terms are outlined in individual service agreements and may vary based on the specific services provided.

Disclaimers and Limitations

Services Provided "As Is": Our services and website are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not guarantee specific results, outcomes, or business performance from our services.

No Professional Guarantees: While we strive to provide high-quality marketing services, we cannot guarantee specific business outcomes, sales increases, or market performance. Results vary based on numerous factors beyond our control.

Third-Party Services: Our website may link to third-party services or resources. We are not responsible for the availability, accuracy, or content of these external resources and do not endorse them.

Information Accuracy: While we make reasonable efforts to ensure accuracy, we do not warrant that our website or services are error-free, complete, or current. You use our services at your own risk.

Limitation of Liability

To the maximum extent permitted by law, Trellis Arc shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses resulting from:

• Your use or inability to use our services
• Unauthorized access to or alteration of your data
• Any conduct or content of third parties on our website
• Any content obtained from our website or services

Our total liability for any claims related to our services shall not exceed the amount you paid us in the twelve months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Trellis Arc and its employees, contractors, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, violation of these Terms of Service, or infringement of any rights of another party.

Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Spain, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of our services shall be resolved in the courts of Madrid, Spain.

Before initiating formal legal proceedings, we encourage you to contact us to seek an amicable resolution. Many disputes can be resolved through good-faith communication.

Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining terms remain in full force and effect.

Changes to These Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of significant changes by updating the date at the top of this page. Your continued use of our services after changes become effective constitutes acceptance of the revised terms. We encourage you to review these terms periodically.

Questions About These Terms?

If you have any questions about these Terms of Service, please contact us. We're happy to clarify any points or discuss concerns you may have.

Email: [email protected]

Phone: +34 91 528 4173

Address: Calle de Alcalá 75, 28009 Madrid, Spain